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PTADSAEPRCS - Step Failed At Comparing ADS MO Project From File When Applying PUM Image - "Custommerge error 1 in ServiceDefinition" (Doc ID 2554051.1)

Last updated on DECEMBER 06, 2019

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 8.57 version, Upgrade

When applying a Change Package create from HCM PUM 29 to target environment COPYOFPROD, the following failure occurred at step "Comparing ADS MO Project From File" in the PTADSAEPRCS.log

ERROR

PeopleTools 8.56.13 - Application Engine
Copyright (c) 1988-2019 Oracle and/or its affiliates.
All Rights Reserved
PeopleTools SQL Trace value: 2063 (0x80f): C:\temp\trace
Begin Application Engine Process (257,401)
Compare project from repository/area/project: FOLDER/Area/PROJECTNAME (257,400)
 Message Set Number: 257
 Message Number: 400
 Message Reason: Compare project from repository/area/project: FOLDER/Area/PROJECTNAME (257,400)

............
............
............

custommerge error 1 in ServiceDefinition (0,0)
 Message Set Number: 0
 Message Number: 0
 Message Reason: custommerge error 1 in ServiceDefinition (0,0) (0,0)
Compare From File failed (257,172)
 Message Set Number: 257
 Message Number: 172
 Message Reason: Compare From File failed (257,172)
End Application Engine Process (257,402)
Application Engine program PTADSAEPRCS ended normally

STEPS

The issue can be reproduced at will with the following steps:
1. Setup HCM PUM Image
2. Create the Change Package
3. Apply the Change Package and run the step "Comparing ADS MO Project From File" in Change Assistant

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot implement relevant PUM updates to the target environment

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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