EEBP 9.2: Default Payment Method Drop-down List At eBill Payment My Preferences Set Up Page Shows Invalid Value (Doc ID 2554068.1)

Last updated on JANUARY 15, 2020

Applies to:

Symptoms

ISSUE:

It has been detected that at the eBill Payment My Preferences set up level (Delivered Page EB_USER_PREF_SS), the drop-down list corresponding to the Default Payment Method field (Record Field PS_OPR_DEF_TBL_BI.PYMNT_METHOD_SS) is only displaying the options of Blank or <Invalid Value>.

This has been traced back to the fact that when defining the eBill Payment - Electronic Payments configuration at the Installation Options level (Delivered Page INSTALLATION_EB2), the system saves the settings selected using the default Set ID of the User logged into the system (coming from User Overall Preferences), into Table PS_EPAY_SS_OPTIONS. The data stored in this table will be the one being used by the Default Payment Method drop-down list functionality at eBill Payment My Preferences page, however, the delivered codeline is taking the Customer Set ID value instead, and this causes not to find such row in Record PS_EPAY_SS_OPTIONS under that Set ID.

The current configuration uses different Set ID values for Customers, and Contact IDs, which differs from the Set ID value used when defining the eBill Payment - Electronic Payments configuration.

REPLICATION STEPS:

    1.- Query delivered Record PS_EPAY_SS_OPTIONS and confirm that there is one single row under Set ID SHARE
    2.- Log into the FSCM Online Application Employee Portal as a Receivables User
    3.- Create a brand new Customer ID under Set ID US004
    4.- Create a brand new Contact ID under Set ID US006, and define the new Customer ID in it
    5.- Link the Contact ID to an eBill Payment User at the PeopleTools Profile level
    6.- Log into the FSCM Online Application Customer Portal as the eBill Payment User
    7.- Navigate to: eBill Payment > My Preferences
    8.- Confirm that the Default Payment Method drop-down list is showing only two options: Blank or <Invalid Value>

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ACTUAL RESULT:

There are no Payment Method values available in the drop-down list of the Default Payment Method field, and this means the eBill Payment My Preferences configuration is incomplete for the User at hand.

EXPECTED BEHAVIOR:

The Default Payment Method drop-down list should look into the Record PS_EPAY_SS_OPTIONS to see what electronic payment methods have been activated, and use the proper Set ID, or not at all, so that the needed values are displayed, and Users can select that which they prefer.

Changes

Cause

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