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EEBI 9.2: Email Notification Of Invoice Copy Sent From eBill Payment Functionality Does Not Deliver The Email Message Entered (Doc ID 2555119.1)

Last updated on JANUARY 21, 2020

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


The Email Invoice Copy feature in eBill Payment allows Users to manually enter an Email Message wording, however, once sent, the received Email Notification does show a generic message, and not the one the User has input.


    1.- Log into the FSCM Online Application Release Customer Portal as Contact User
    2.- Navigate to: eBill Payment > Invoices
    3.- Perform a search to find the existing Invoices
    4.- Click on the Invoice ID link of one of the listed transactions to open it
    5.- Click on the Email Invoice Copy link
    6.- Enter an Email Address, and Email Message
    7.- Click on the SEND button
    8.- The system throws a pop up message stating: Your request for an invoice copy was successful
    9.- Go to the Email Inbox of the account whose Email Address was defined
    10.- Confirm the Email Notification has been received, but the message body contained within does not match to that the User has manually input in step #6

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

While Email Notifications are being sent correctly, including the attachment of the PDF invoice information, the body of the message does not correspond to that the original User intended, and any tasks, or suggestions are lost for the recipient.

The Email Invoice Copy functionality allows Users to enter the wording needed in the Email Message section, and it is the expectation that such message will be brought over into the Email Notification sent with the copy of the transaction selected.

NOTE: In the <images or examples> <above or below> and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.




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