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EEBP 9.2: Email Invoice Copy Feature Sends Notification To Profile Address, Instead Of Address Manually Entered (Doc ID 2555130.1)

Last updated on AUGUST 19, 2021

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.



When using the Email Invoice Copy feature from an Invoice in eBill Payment, the Email Notification only gets sent to the Email Address defined at the Profile in eBill Payment, instead of the Email Address value manually entered in the Email Invoice Copy page.

If multiple Email Addresses are being defined, using a semicolon as delimiter, only the first Email Address receives the Email Notification.


    1.- Log into the FSCM Online Application Release Customer Portal as Contact User
    2.- Navigate to: eBill Payment > Profile
    3.- Define Email Address to ABC@<DOMAIN_NAME>
    4.- Navigate to: eBill Payment > Invoices
    5.- Perform a search to find the existing Invoices
    6.- Click on the Invoice ID link of one of the listed transactions to open it
    7.- Click on the Email Invoice Copy link
    8.- Enter an Email Address overriding the defaulted value, such as XYZ@<DOMAIN_NAME>, and an Email Message
    9.- Click on the SEND button
    10.- The system throws a pop up message stating: Your request for an invoice copy was successful
    11.- Go to the Email Inbox of the account whose Email Address was defined (User ID XYZ), and confirm that no Email Notification has been received
    12.- Go to the Email Inbox of the account whose Email Address figures in the eBill Payment Profile (User ID ABC), and confirm that the Email Notification has been received

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.


The Email Notifications with the Invoice Copy message, and attachment, are being sent to the incorrect Email Address.


The Email Invoice Copy functionality should deliver the Email Notification to the Email Address manually entered in the Email Invoice Copy page.

NOTE: In the  attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.


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