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The Applicant Print Runs To No Success When Unable to Merge Unicode Characters In The Filename -- Application Server and Process Scheduler (Doc ID 2555675.1)

Last updated on JULY 17, 2020

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.57 to 8.57 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Manage Applicant

The Applicant Print process is running to No Success when the applicant has cover letter with special character like ü, è, ñ, è.

ERROR


Message Log:
Error generating report output: (235,2309) PSXP_RPTDEFNMANAGER.ReportDefn.OnExecute Name:ProcessRe port PCPC:88520 Statement:1740 Called from:HRS_PRNT_APPLN.PrintApplicationBatch.OnExecute Name:generateReport Statement:1272 Called from:HRS_BTCH_APL.MAIN.GBL.default.1900-01-01.Step02.OnExecute Statement:12

AE Trace:
PeopleTools(8.57.03) AE SQL/PeopleCode Trace - 2019-04-01

Line Time Elapsed Trace Data...
-------- -------- ------- ------------->


734 13:55:35.517 1395.456717 PCodeWTL(3/3): xdo.cfg path: /opt/oracle/psft/pt/tools/appserv/xdo.cfg
735 13:55:35.555 0.037131 PCodeWTL(3/3): Using Output Directory:/home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4
736 13:55:35.556 0.000512 PCodeWTL(3/3): BI Publisher ProcessReport Job Start: 2019-04-01-13.55.36.000000
737 13:55:35.558 0.000301 PCodeWTL(3/3): Report Definition Name: HRS_BIP_APPL
738 13:55:35.559 0.000339 PCodeWTL(3/3): Template ID: HRS_BIP_APPL_3
739 13:55:35.560 0.000336 PCodeWTL(3/3): Language CD: ENG
740 13:55:35.561 0.000355 PCodeWTL(3/3): As of date: 2019-04-01
741 13:55:35.562 0.000407 PCodeWTL(3/3): Output format: PDF
742 13:55:35.563 0.000873 PCodeWTL(3/3): Actual Language Code: ENG
743 13:55:35.565 0.001135 PCodeWTL(3/3): Actual output format: 2
744 13:55:35.583 0.017925 PCodeWTL(3/3): Actual template ID: HRS_BIP_APPL_3
745 13:55:35.585 0.000567 PCodeWTL(3/3): Actual template date: 1900-01-01
746 13:55:35.586 0.000654 PCodeWTL(3/3): TMPLFILE: /home/psadm2/psft/pt/8.57/appserv/prcs/H9229703/files/XMLP/7f2bced6-54c0-11e9-b7bb-ba2aae74c9f4/Proc/HRS_BIP_APPL_3.xsl
747 13:55:35.600 0.013474 PCodeWTL(3/3): RTFFILE: /home/psadm2/psft/pt/8.57/appserv/prcs/H9229703/files/XMLP/7f2bced6-54c0-11e9-b7bb-ba2aae74c9f4/Proc/HRS_BIP_APPLICATION_BATCH.rtf
748 13:55:35.602 0.000436 PCodeWTL(1/3): xmlpublisher PTRTFPocessor.setLocale called. locale:en
749 13:55:35.603 0.000490 PCodeWTL(1/3): xmlpublisher PTRTFPocessor.setConfigProp called. prop:{html-show-header=false, html-show-footer=false, psxp_debug=true, pdf-open-password=PS, pdf-security=false, pdf-no-changing-the-document=true, rtf-checkbox-glyph=Albany WT J;9746;9744, pdf-printing-allowed=2}
750 13:55:35.604 0.000458 PCodeWTL(1/3): xmlpublisher PTRTFPocessor.generateXSL called. RTF file:/home/psadm2/psft/pt/8.57/appserv/prcs/H9229703/files/XMLP/7f2bced6-54c0-11e9-b7bb-ba2aae74c9f4/Proc/HRS_BIP_APPLICATION_BATCH.rtf Output XSL file:/home/psadm2/psft/pt/8.57/appserv/prcs/H9229703/files/XMLP/7f2bced6-54c0-11e9-b7bb-ba2aae74c9f4/Proc/HRS_BIP_APPL_3.xsl Output Xliff file:
751 13:55:35.606 0.000453 PCodeWTL(1/3): PTRTFPocessor.generateXSL setLocale:en
752 13:55:35.607 0.000357 PCodeWTL(1/3): PTRTFPocessor.generateXSL setConfig (properties):{html-show-header=false, html-show-footer=false, psxp_debug=true, pdf-open-password=PS, pdf-security=false, pdf-no-changing-the-document=true, rtf-checkbox-glyph=Albany WT J;9746;9744, pdf-printing-allowed=2}
753 13:55:35.869 0.261808 PCodeWTL(3/3): XSL template: /home/psadm2/psft/pt/8.57/appserv/prcs/H9229703/files/XMLP/7f2bced6-54c0-11e9-b7bb-ba2aae74c9f4/Proc/HRS_BIP_APPL_3.xsl
754 13:55:35.871 0.000358 PCodeWTL(3/3): Translation file (xliff file):
755 13:55:35.874 0.003027 PCodeWTL(3/3): Report's default time zone set to America/Los_Angeles.
756 13:55:35.876 0.000628 PCodeWTL(1/3): Passed to Java for conversion: /home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/Application_Report_Betty_Locherty_04-01-2019_3262_RPT.pdf;
757 13:55:35.877 0.000303 PCodeWTL(1/3): Passed to Java for conversion: /home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/207_RES_header.html;
758 13:55:35.878 0.000318 PCodeWTL(1/3): Passed to Java for conversion: /home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/2072075a_financial_analyst1ü_.pdf;
759 13:55:35.879 0.000445 PCodeWTL(1/3): xmlpublisher PTFOProcessor.setLocale called. locale:en
760 13:55:35.880 0.000469 PCodeWTL(1/3): xmlpublisher PTFOProcessor.setConfigProp called. prop:{pdf-security=false, xslt.PsftDate='MM/dd/yyyy', xslt.RunDate='04/01/2019', xslt._XDOTIMEZONE='America/Los_Angeles', xslt._XDONFSEPARATORS='.,', xslt.PsftDateTime='MM/dd/yyyy HH12:MI:SS AM', rtf-checkbox-glyph=Albany WT J;9746;9744, xslt.PsftTime='HH12:MI:SS AM', xslt.RunTime='13:55:36', psxp_debug=true, html-show-footer=false, xslt.ReportID='HRS_BIP_APPL', html-show-header=false, xslt.ReportTitle='Recruiting Application Details', xslt.PsftDateTimeTZ='MM/dd/yyyy HH12:MI:SS AM TZD', pdf-open-password=PS, pdf-no-changing-the-document=true, pdf-printing-allowed=2}
761 13:55:35.881 0.000577 PCodeWTL(1/3): inputFile path is: /home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/Application_Report_Betty_Locherty_04-01-2019_3262_RPT.pdf
762 13:55:35.882 0.000314 PCodeWTL(1/3): inputFile path is: /home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/207_RES_header.html
763 13:55:35.883 0.000316 PCodeWTL(1/3): inputFile path is: /home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/2072075a_financial_analyst1ü_.pdf
764 13:55:35.886 0.002301 PCodeWTL(1/3): xmlpublisher PTFOProcessor.generateOutput called. XSL file:/home/psadm2/psft/pt/8.57/appserv/prcs/H9229703/files/XMLP/7f2bced6-54c0-11e9-b7bb-ba2aae74c9f4/Proc/HRS_BIP_APPL_3.xsl Data file:/home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/HRS_BIP_APPLICATION_207_504026.xml Xliff file: Output file:/home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/Application_Report_Betty_Locherty_04-01-2019_3262_RPT.pdf Format:2
765 13:55:35.981 0.094370 PCodeWTL(1/3): C++ delay for attaching debugger is: 0
766 13:55:35.982 0.000284 PCodeWTL(1/3): Timeout interval: 20
767 13:55:35.983 0.000357 PCodeWTL(1/3): xdoCfgFile: /opt/oracle/psft/pt/tools/appserv/xdo.cfg
768 13:55:35.984 0.000460 PCodeWTL(1/3): Exe File: /opt/oracle/psft/pt/tools/bin/pspdfexport
769 13:55:35.985 0.000412 PCodeWTL(1/3): Input File: /home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/207_RES_header.html
770 13:55:35.986 0.000380 PCodeWTL(1/3): Output file: /home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/207_RES_header.pdf
771 13:55:35.987 0.000621 PCodeWTL(1/3): not converting pdf files: /home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/2072075a_financial_analyst1ü_.pdf
772 13:55:35.989 0.000553 PCodeWTL(1/3): Exception in convert2PDF:Malformed input or input contains unmappable characters: /home/psadm2/psft/pt/8.57/files/XMLP/7f16ec8c-54c0-11e9-b7bb-ba2aae74c9f4/2072075a_financial_analyst1ü_.pdf



STEPS

The issue can be reproduced at will with the following steps:
1. submit the Application Detail Report HRS_PRNT_APPLN to process scheduler where UTF-8 is not set
2. observe the error in the AE log



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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