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When Attempting A GSS Transaction, And Pressing The Submit Button The User Is Kicked Out Of The Application (Doc ID 2556193.1)

Last updated on JULY 26, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

When attempting a GSS transaction, and pressing the submit button the user is kicked out of the app

User goes to "My Team" tile an selections an action for a person (salary change) after entering the salary change and pressing the submit button the user is knocked out of the system.
This is happening after applying HCM 9.2 PUM 20-30 and upgrading Peopletools to 8.57.06 and linux redhat 7.

Pum environment on windows is working as expected.

A process_state.txt file is created with the below error



ERROR

PSAFFIRM(pPpr) failed at /vob/peopletools/src/psicsrv/servicebase.cpp line 5563. Processing will abort




STEPS

The issue can be reproduced at will with the following steps:
1. User goes to "My Team" tile an selections an action for a person (salary change) after entering the salary change and pressing the submit button the user is knocked out of the system.
This is happening after applying HCM 9.2 PUM 20-30 and upgrading Peopletools to 8.57.06 and linux redhat 7.

The issue is replicated in-house on the same release.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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