HR Notification Not Sending Email (Doc ID 2558259.1)

Last updated on OCTOBER 02, 2023

Applies to:

Symptoms

When an user uses copy and paste in recipients, the HR Notification email is not sent
 
The issue can be reproduced at will with the following steps:

1) Go to: Set Up HCM > Common Definitions > HR Notification > HR Notification
2) Create a new notification
3) Select: Delivery method = "Email and Notification", Notification Category = "HR Notification"
4) In the TO field, press the lookup icon, select any employee and press Ok button.
5) Copy that text of the employee information
6) Go back to Set Up HCM > Common Definitions > HR Notification > HR Notification
7) Add a new notification, select delivery method = "Email and Notification" and Notification Category = "HR Notification"
8) Paste Employee information from previous copy into the "To field"
10) Complete the subject and Message
11) Send the notification.
12) Email notification is not sent

Changes

Cause

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