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HR Notification Not Sending Email (Doc ID 2558259.1)

Last updated on DECEMBER 01, 2020

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an user uses copy and paste in recipients, the HR Notification email is not sent
 
The issue can be reproduced at will with the following steps:

1) Go to: Set Up HCM > Common Definitions > HR Notification > HR Notification
2) Create a new notification
3) Select: Delivery method = "Email and Notification", Notification Category = "HR Notification"
4) In the TO field, press the lookup icon, select any employee and press Ok button.
5) Copy that text of the employee information
6) Go back to Set Up HCM > Common Definitions > HR Notification > HR Notification
7) Add a new notification, select delivery method = "Email and Notification" and Notification Category = "HR Notification"
8) Paste Employee information from previous copy into the "To field"
10) Complete the subject and Message
11) Send the notification.
12) Email notification is not sent



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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