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EPY: Updateable W-4 Gives Submits for Approval, But Gives Error -- Admin Can See The Transaction But Cannot Approve (Doc ID 2560573.1)

Last updated on JUNE 16, 2021

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.


On : HCM 9.2 version

When submitting an updateable W-4 that requires approval, the user gets the following error response back from the server:     

An exception occurred while submitting PDF data.



The admin does not get notified of an approval being generated, but they can see the approval by going to Fluid Approvals. If they try to approve the transaction, they get the following error:

URL Catalog entry "PY_W4_APPR_PORTAL_BASE" not found. (2,716) EOAW_UTILITIES.PORTAL.portalURL.OnExecute Name:getServletURL_ PCPC:5487 Statement:79




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