My Oracle Support Banner

After Configuring ePeformance Document Creation Recurrence, Document Creation Failed Emails are Generated (Doc ID 2562169.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise HCM ePerformance - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ePerformance started generating emails about "Document creation failed for the following employees." yet, the document was already created and exists. The employee is active.

ERROR in email
-----------------------
"This email has been generated by the ePerformance program

Questions regarding this email should be directed to (email).

Document creation failed for the following employees. The cause is being researched
(employee name) (emplid)"


Error in ePerformance admin page
-----------------------
"A document already exists for document type "PERFORM', and period dates "(same dates from email)". If you think you have received this message in error, contact your system administrator

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Daily process recurrence is configured to run Create Documents by Group ID
2. Email is generated and sent that explains Performance Documents were created for a team, but documentat creation failed for one employee
3. System shows that a document does exist for this employee

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.