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E-SEC: Page data is inconsistent with database. (18,1) (Doc ID 2563751.1)

Last updated on JULY 02, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

When trying to change the password for PTWEBSERVER on the User Profile page, the following error is returned:

ERROR
-----------------------
Page data is inconsistent with database. (18,1)
When trying to save you page data, the system found that the information currently in the database did not match what was expected.

This problem can happen if another user has changed the same information while you were making your changes. Note the changes you have made, then cancel the page. Reload the page and view any changes made by the other user. Ensure your changes are compatible and retry, if appropriate.

If the problem persists, it may be a result of an application or other programming error and should be reported to technical support staff.

Possible application errors that can cause this message include:
- changing page data from SavePostChange PeopleCode, without making a corresponding change to the database
- changing the database via SqlExec at various points, for data that is also in the component buffers.
- database auto-update fields maintained by triggers didn't get defined correctly in Record Field definition or in Record Properties definition

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to PeopleTools-> Security-> User Profiles-> User Profiles
2. Open PTWEBSERVER
3. Enter new password, confirm password and save
4. Error message returned.

Cause

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In this Document
Symptoms
Cause
Solution
References


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