EAR9.2: Deposit Totals Not Updated Correctly After A Partial Unpost For A Deposit That Has Multiple Payments (Doc ID 2564840.1)

Last updated on SEPTEMBER 22, 2023

Applies to:

Symptoms

When a Partial Unpost is completed on one of many payments in a deposit, the Control totals on the original deposit are not updated correctly. The deposit is found when searching for Regular Deposits and the unposted payment is available to be applied, even though it has been applied in the Unpost process.
All pages should show correct total and amounts regardless of post, unpost.

STEPS
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The issue can be reproduced at will with the following steps:
  1. Navigate Accounts Receivable > Payments > Online Payments > Regular Deposit;
  2. Add New a New Value;
  3. Add one deposit with multiple payments;
  4. Apply payments and post;
  5. Navigate Accounts Receivable > Payments > Online Payments > Regular Deposit;
  6. Search for deposit (no matching values were found.);
  7. Navigation: Accounts Receivable > Receivables Update > Unpost Groups > Payment Group;
  8. Search for deposit and select one group (which paid multiple items);
  9. Click on Partial Unpost link;
 10. Clear pop-up message;
 11. Add one row to grid;
 12. Uncheck one of the posted payments and add On Account information in the new row for this amount;
 13. Save and go to 'Options' tab;
 14. Add Unpost Reason;
 15. Save and go to 'Action' tab;
 16. Set to 'Batch Standard';
 17. Run AR Update for Payments & Unpost Transactions;
 18. Navigation: Accounts Receivable > Receivable Update > Posting Results- Payment > Payment Group- All Items;
 19. Review all payments for the deposit;
 20. Navigate Accounts Receivable > Payments > Online Payments > Regular Deposit;
 21. Search for deposit;
 22. Deposit is found even though all payments are posted and complete;
 23. Deposit Control shows Posted Total as $0;

Cause

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