Smart HR Template Returns Error: ErrorReturn-> 822 - Error Calling Method GetPropertyByName.
(Doc ID 2564956.1)
Last updated on JANUARY 26, 2024
Applies to:
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
On : 9.2 version, Job / Personal Information
Customer reports that, when submitting and saving a Smart HR Template, they receive the following error and can't continue.
ERROR
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ErrorReturn-> 822 - Error calling method GetPropertyByName on an ApiObject of class HCR_JOB_DATA_CWR_SRV: API error code 1. (2,822)
HR_CIPUSH.ciHelper.OnExecute Name:UpdateItemCollections PCPC:29075 Statement:581
Called from:HR_CIPUSH.ciHelper.OnExecute Name:SetItemProperties Statement:503
Called from:HR_CIPUSH.ciHelper.OnExecute Name:ciPushLevel0Rowset Statement:405
Called from:HRTMPL.SVC.Base.OnExecute Name:PushData Statement:233
Called from:HRTMPL.SVC.Base.OnExecute Name:Save Statement:17
Called from:HRTMPL.SVC.Job.OnExecute Name:Save Statement:6
Called from:HRTMPL.TBH.hrTbhTransaction.OnExecute Name:SaveJob Stat
STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as a Manager and start a Smart HR Transaction
2. Enter all relevant information and click Save and Submit
3. Receive error
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot complete the Smart HR Transaction.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |