E-CRM: The search from the Case - Solution Page is throwing the following error: Search Exception: Recovered [0] indices/types (262,2018)
(Doc ID 2565359.1)
Last updated on APRIL 16, 2024
Applies to:
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and laterInformation in this document applies to any platform.
Reviewed for Currency *** 22-Dec-2020 ***
Symptoms
When attempting to create a new case or open an existing case, after clicking on Solution tab and trying to search for something, the following error occurs:
The issue can be reproduced at will with the following steps:
1. Create New Case or Open existing Case
2. Click on Solution tab click on the Search after entering a search text.
3. The error is encountered
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |