E-CRM: The search from the Case - Solution Page is throwing the following error: Search Exception: Recovered  indices/types (262,2018)
(Doc ID 2565359.1)
Last updated on DECEMBER 22, 2020
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.
Reviewed for Currency *** 22-Dec-2020 ***
When attempting to create a new case or open an existing case, after clicking on Solution tab and trying to search for something, the following error occurs:
The issue can be reproduced at will with the following steps:
1. Create New Case or Open existing Case
2. Click on Solution tab click on the Search after entering a search text.
3. The error is encountered
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document