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E-CRM: The search from the Case - Solution Page is throwing the following error: Search Exception: Recovered [0] indices/types (262,2018) (Doc ID 2565359.1)

Last updated on JUNE 10, 2021

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.
Reviewed for Currency *** 22-Dec-2020 ***


When attempting to create a new case or open an existing case, after clicking on Solution tab and trying to search for something, the following error occurs:



The issue can be reproduced at will with the following steps:

1. Create New Case or Open existing Case

2. Click on Solution tab click on the Search after entering a search text. 

3. The error is encountered




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