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Missing Scroll Bar And Non Responsive Arrows On Decision Support Panel in Guided Self Service (Doc ID 2568085.1)

Last updated on JUNE 21, 2021

Applies to:

PeopleSoft Enterprise HCM eProfile Manager Desktop - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


On :  9.2 version, Other Issue with eProfile Manager Desktop

Missing scroll bar and non responsive arrows on Decision support panel  

The Decision support panel contains topics for managers to help with GSS transactions. It displays only 4 topics and does not have a scroll bar if there are more then 4 topics displayed. Also the arrows next to the topics do not work. Nothing happens when user clicks on them.

Expect Decision support panel to show scroll bar and when clicking on topics, it should open.

The issue can be reproduced at will with the following steps:
1. Login as a Manager and navigate to the update team information tile
2. Choose Promote transaction and click on any of the employee
3. The Decision support panel shows the topics . The arrows are dead(nothing happens when user
clicks on them)
4. If user clicks on the modal window, there are 5 topics . FAQ is visible only in the modal window
and not in the panel.

 Please see screenshot <Decision Support Panel>to understand the issue.


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