Missing Scroll Bar And Non Responsive Arrows On Decision Support Panel in Guided Self Service
(Doc ID 2568085.1)
Last updated on JUNE 21, 2021
Applies to:
PeopleSoft Enterprise HCM eProfile Manager Desktop - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Goal
On : 9.2 version, Other Issue with eProfile Manager Desktop
Missing scroll bar and non responsive arrows on Decision support panel
ACTUAL BEHAVIOR
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The Decision support panel contains topics for managers to help with GSS transactions. It displays only 4 topics and does not have a scroll bar if there are more then 4 topics displayed. Also the arrows next to the topics do not work. Nothing happens when user clicks on them.
EXPECTED BEHAVIOR
-----------------------
Expect Decision support panel to show scroll bar and when clicking on topics, it should open.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login as a Manager and navigate to the update team information tile
2. Choose Promote transaction and click on any of the employee
3. The Decision support panel shows the topics . The arrows are dead(nothing happens when user
clicks on them)
4. If user clicks on the modal window, there are 5 topics . FAQ is visible only in the modal window
and not in the panel.
Please see screenshot <Decision Support Panel>to understand the issue.
Solution
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In this Document
| Goal |
| Solution |
| References |