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EPY: W-4 PDF: Service Version Method GET For Service PSXP_PDF_SUBMIT.v1 Not Found In DB. (Doc ID 2568850.1)

Last updated on JULY 15, 2021

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On: PeopleSoft Enterprise 9.2 Payroll for North America (ePay) for Fluid Payroll Tile


Customer is seeing an error message upon clicking Submit on the W-4 PDF Federal Tax Withholding Form.

Error: Service Version Method GET for Service PSXP_PDF_SUBMIT.v1 not found in DB.


STEPS to REPRODUCE
-----------------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Payroll Tile
2. Choose Tax Withholding
3. Choose Federal Tax Withholding
4. Navigate to PDF and update Married status, withholding certificate number and if any additional tax amount
5. Submit
6. No user id/password pop up window appears.
7.  Error 

Cause

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In this Document
Symptoms
Cause
Solution
References


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