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EAR9.2: Payment On Account Items Do NOT Have Correspondence Address Sequence Number (Doc ID 2569626.1)

Last updated on JULY 25, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When running ARUPDATE, as it is not creating the ONACC item with sequence, AR_DUNNING is NOT picking up an ITEM while it should.
 

EXPECTED BEHAVIOR
-----------------------
The ARUPDATE should create an ONACC with the defaulted correspondence address instead of NONE.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Customers – general information - use Only 1 (correspondence) address
2. Go to Correspondence Options tab and change Address into Item Address
3. Dunning setup shows Dunning Group " All groups"
4. Standard demo MODEL is used under Receivable Options page- General 1 tab
5. Standard dunning ID MODEL, no exclusions- Dunning ID
6. Add Item - AR – Pending Items- Online Items
7. Go to Pending Item 1 tab- Payment Terms is IMMED where Overdue Item - Location is filled correctly - is 1
8. Create Payment- AR – Online Payment – Regular deposit
9. Create On account in payment worksheet- AR –Apply Payments – create worksheet
10. New row with OA payment
11. Post Payment
12. NO LOCATION on ITEM
13. Set TRACE on Dunning process AR_DUNNING
14. Run Dunning.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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