Events, And Notification Framework Is Not Sending Email When Triggered by a Grade Change
(Doc ID 2569836.1)
Last updated on JANUARY 04, 2021
Applies to:
PeopleSoft Enterprise CS Student Records - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
On : Campus solutions 9.2 version, Student Records Additional Features
ACTUAL BEHAVIOR
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Grades are posted and changed and the students are not notified.
EXPECTED BEHAVIOR
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When a grade is changed we expect the student to be notified via email or push notification
STEPS
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The issue can be reproduced at will with the following steps:
1. Setup notification framework
PeopleTools > Workflow > Notifications > Generic Templates GRADE_CHANGED_EMAIL.
System admin> utilities > notifications > notification setup for grade changed email SCC_NTF_TMP_20130219223831
Change a grade on the grade roster and look to see if the student received an email.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot send automatic emails when grades post/change.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |