My Oracle Support Banner

DISP_TMPL_FAM_CD Field Value Is Blank When Rollback the CRM Data Archival Process (Doc ID 2569964.1)

Last updated on NOVEMBER 12, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

DISP_TMPL_FAM_CD field value is blank when CRM data archival process is rolled back

The issue can be reproduced at will with the following steps:
1) Run the Selection process (Main table to history table). Data copied from main to table to history table.
2) Run the Delete process (Delete main table data which was copied in to history table).
3) Run the Rollback process (Copied history table data in to main table). Process to run to success but "DISP_TMPL_FAM_CD" fields in RC_CASE was empty.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.