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Worklist Entry Not Getting Deleted When the User is on Leave (Doc ID 2571071.1)

Last updated on FEBRUARY 02, 2021

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On :  9.2 version, Workflow

ACTUAL BEHAVIOR  
---------------
Worklist entry is not getting removed from the user who is on leave and delegates another person on his absence 

EXPECTED BEHAVIOR
-----------------------
Worklist entry should get removed from the user who is on leave and delegates another person on his absence 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add delegator on My Preferences page and absence dates
2. check for the Worklist of the user, Still, the Case appears in the first user's Worklist


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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