Worklist Entry Not Getting Deleted When the User is on Leave
(Doc ID 2571071.1)
Last updated on APRIL 16, 2024
Applies to:
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
On : 9.2 version, Workflow
ACTUAL BEHAVIOR
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Worklist entry is not getting removed from the user who is on leave and delegates another person on his absence
EXPECTED BEHAVIOR
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Worklist entry should get removed from the user who is on leave and delegates another person on his absence
STEPS
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The issue can be reproduced at will with the following steps:
1. Add delegator on My Preferences page and absence dates
2. check for the Worklist of the user, Still, the Case appears in the first user's Worklist
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |