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E-PIA: OnReadyState Error: "Unable to get property 'length' "On A Fluid Page Under A Fluid Dashboard After Tools Upgrade To 8.56.14. (Doc ID 2571928.1)

Last updated on AUGUST 08, 2019

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, General

When attempting to access a content page from Interaction HUB,
the following error occurs.

ERROR
-----------------------
Function onReadyState Error: Unable to get property 'length'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Interaction HUB
2. Navigate to custom page
3. Error: Function onReadyState Error: Unable to get property 'length'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the custom page from Interaction HUB.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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