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After Candidate Gateway User Clicks Change Secret Question, Blank Page Displayed (Doc ID 2572045.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After a Candidate Gateway user clicks Change Secret Question from their Account Information page, a blank popup page is Displayed. This page does not have any button to back out of the page

EXPECTED BEHAVIOR
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The user should see the options to change the secret question.

STEPS
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The issue can be reproduced at will with the following steps:
1. Careers

2. Login with existing Candidate Gateway user or create new user
3. Select My Account Information
4. Click Change Secret Question
5. Blank popup page is displayed

Cause

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In this Document
Symptoms
Cause
Solution
References


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