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EAP: Express Payment Hyperlink Gives "Page data is inconsistent with database. (18,1)" While Trying To Re-issue Payment For Voided Voucher After Upgrade. (Doc ID 2572269.1)

Last updated on AUGUST 01, 2019

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Express Payment hyperlink gives error while trying to re-issue payment for voided voucher


Steps:

1.Navigate to Main Menu >> Accounts Payable >> Vouchers >> Add/Update >> Regular Entry
2.Search for voucher where initial payment has been voided and which was created before upgrade.
3. Try to issue an Express payment for the cancelled payment again by clicking Express Payment hyperlink and notice below error happens.

Error:
   " Page data is inconsistent with database. (18,1)
     When trying to save your page data, the system found that the information currently in the database did not match what was expected.
     This problem can happen if another user has changed the same information while you were making your changes. Note the changes you have made, then cancel the page.   Reload the page and view any changes made by the other user.  Ensure your changes are compatible and retry, if appropriate.
     If the problem persists, it may be a result of an application or other programming error and should be reported to technical support staff.
     Possible application errors that can cause this message include:
        - changing page data from SavePostChange PeopleCode, without making a corresponding change to the database.
        - changing the database via SqlExec at various points, for data that is also in the component buffers.
        - database auto-update fields maintained by triggers didn't get defined correctly in Record Field definition or in Record Properties definition. "

Cause

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In this Document
Symptoms
Cause
Solution
References


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