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EGL9.2: Getting "There are no prompt values currently available for this field. (4,4)" Error On Chartfield Lookup Prompt While Adding Journal Lines After Saving A Journal. Getting (Doc ID 2572651.1)

Last updated on AUGUST 01, 2019

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:
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While adding Journal lines chartfield values in prompt are visible before the journal is saved. Once journal is saved if attempt to add lines & click on prompt for chartfield getting message:
" There are no prompt values currently available for this field. (4,4)"

If journal is refreshed, then able to see chartfield values in prompt.


Steps to Replicate:
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1. Enter Journal header details & few journal lines where any chartfield value to be populated by selecting from prompt. Save the journal.
3. After journal is saved, try to add at least 1 more line & click on the prompt against chartfield
4. Choose 'Refresh Journal' from process drop down & click on Process button
5. Click on the prompt against that chartfield

Actual Behavior:
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On step 3 getting a message:

There are no prompt values currently available for this field. (4,4)
The prompt table for this field is currently not specified. Use any value you wish.

On step 5, chartfield values are available to choose from prompt.


Expected Behavior:
-------------------

On step 3, chartfield values should also be available while selecting from prompt.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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