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Fetching Array Element 9: Index Is Not In Range 1 To 8. (180,252) (Doc ID 2573631.1)

Last updated on MAY 18, 2020

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Applicants are getting the error "Fetching array element 9: index is not in range 1 to 8. (180,252)" when on the Review and Submit page of the application. This message is displayed when they click the Next or Submit button in the top right corner before the page is fully displayed. The applicant is able to click OK on the error message and submit the application successfully.

This can happen for internal and external candidates.

Fetching array element 9: index is not in range 1 to 8.
HRS_CANDIDATE_MANAGER.CMP_CAND_EXP.UI.FluidPageLayout.OnExecute Name:ActivityGuideStepFieldEdit PCPC:20976 Statement:418
Called from:HRS_CANDIDATE_MANAGER.CMP_CAND_EXP.UI.FluidPageLayout.OnExecuten Name:ActivityGuideNextFieldEdit Statement:403
Called from:HRS_CG_APPLY_FL.GBL.HRS_FL_WRK.PTGP_NEXT_PB.FieldEdit Statement:1
While fetching the value of an array element, the index was not within the length of the array.

The issue can be reproduced at will with the following steps:
1. Go to the Employee Self Service home page
2. Click the Careers tile
3. View all jobs > Select a job
4. Click Apply for Job button
5. Complete all steps
a ) When clicking the Next button, continue to click it repeatedly until the next page displays
b ) If you click at the right time between the last step and the Review and Submit page it will display the Fetching Array error
  Repeatedly clicking the Next button between steps isn’t standard practice, it will recreate the error we are seeing in our databases. The applicant is clicking the Submit button before the review and submit page is fully loaded, causing the Fetching Array error.




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