E-PORTAL/E-PIA: Getting Error 'Could Not Open Registry' When Trying to Login Through Signon.Html
(Doc ID 2573748.1)
Last updated on JUNE 01, 2023
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.57 and laterInformation in this document applies to any platform.
Symptoms
On : 8.57 version, Portal Technology
Issue reported on FSCM 9.2 PUM 23, PT 8.57.05.
When attempting to login to Peoplesoft through url, the following error occurs:
ERROR
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"Could not open registry: signon.html".
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to the url.
2. Click on the link to the target environment.
url reads: https://<server:port>/psp/<site name>/signon.html
3. Login page opens up. Enter credentials and click Sign In.
4. Error is shown:
"Could not open registry: signon.html".
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, upgrade testing is impacted.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |