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E-AWE: Ad-hoc Inserted Workflow Event Is Triggering Two Different Emails (Doc ID 2574299.1)

Last updated on AUGUST 07, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

Getting two emails after adding ad hoc inserted Approver to the Transaction Configuration of the Voucher Approval Process.

ENVIRONMENT
---------------
PeopleTools: 8.56.06
FSCM 9.2 PI 25


The issue can be reproduced with

1. Go to Enterprise Components>Approvals>Approvals>Transaction Configuration. Select Voucher Approval.
2. Add an ad hoc insert event for Voucher Approval


When adding ad-hoc insert Approver to the approval path, users are getting two emails, one is the Route for Approval template email, and another one is the ad hoc insert template email.  The expectation is that users should only be getting one email.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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