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EBI 9.2: When Approving Worksheet Getting Error The Worksheet XXXXXX Is Approved By Another User (12500,863) Though No User is working (Doc ID 2574327.1)

Last updated on FEBRUARY 23, 2021

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


When attempting to approve worksheet error occurs though no one is working.

ERROR
-----------------------
"The Worksheet XXXXX is Approved by another User (12500,863) Please wait for the approve process finish and then refresh the page." Refreshing the page does nothing.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Bring data from the contract with pre-approved checkbox uncheck on-bill plan.
2. Run BIIF0001.
3. Go to update worksheet and try to approve.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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