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HR: Messsage 'No matching values were found' when trying to Search in a Manager ID prompt on Departments Page (Doc ID 2575203.1)

Last updated on AUGUST 11, 2019

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When trying to add a Manager Id on the Departments table, User is unable find any matching values and the search is returned as blank.

MESSAGE
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"No matching values were found."

STEPS
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The issue can be reproduced at will with the following steps:
1) Navigate to Set Up HCM > Foundation Tables > Organization > Departments
2) Enter the following
Set ID: SHARE
Department: 42000
Click Search
Click on correct history
3)In the Manager Type enter the following
Manager Type: Empl ID
Manager ID: (Click on spy glass ) and enter KU0003 in the Person ID and Click Search
Observe the message that 'No matching values were found'

Cause

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In this Document
Symptoms
Cause
Solution
References


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