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EGL92: Account Reconciliation Approver Comments Not Saved When Denied Via Fluid Approval (Doc ID 2575852.1)

Last updated on AUGUST 14, 2019

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Account Reconciliation approver comments are not saved when denied via FLUID approval, whereas approver comments are saved when denied via CLASSIC approval.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Setup AWE for GLReconApproval definition.

2.Setup the Reconciliation Rule and Set.

3.Run the Create Reconciliation (GLRN_CREATE) process, generating entries on the Reconciliation Workbench.

4.Logon as Reconciler and submit Reconciliation entries for approval; see reconciliation rows in “Waiting for Approval” status.

5.Logon as Approver and review Reconciliation entries in “Waiting for Approval” status.

-Enter a comment in a row, then set the Action to “Approved” or “Denied” and click the “Go” button to apply the changes -- either via the FLUID pending approvals page or via the CLASSIC Reconciliation Workbench page.

6.Logon as Reconciler. View the Reconciliation entry via the CLASSIC Reconciliation Workbench page.

-When view the Reconciliation entry that was “Approved” or “Denied” via the FLUID pending approvals page, when click on Comments the comments are incorrectly blank.

-When view the Reconciliation entry that was “Approved” or “Denied” via the CLASSIC Reconciliation Workbench page, when click on Comments the comments are correctly populated.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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