My Oracle Support Banner

Need to populate the OLD_VALUE/NEW_VALUE Fields In RC_SOLN_HISTORY in AAF (Doc ID 2576493.1)

Last updated on AUGUST 19, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.


While Planning to configure AAF for SOLUTIONS. able to get the row in PS_RC_SOLN_HISTORY and the DESCR254 field is being populated with the Term. However, the OLD_VALUE/NEW_VALUE fields are not being populated in PS_RC_SOLN_HISTORY.

1) How to capture the OLD_VALUE/NEW_VALUE fields PS_RC_SOLN_HISTORY.

2) Since OLD_VALUE/NEW_VALUE fields are CHAR 100. Does AAF truncate the data if the field value of the change is > 100 characters in length. How to handle this?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.