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Need to populate the OLD_VALUE/NEW_VALUE Fields In RC_SOLN_HISTORY in AAF (Doc ID 2576493.1)

Last updated on AUGUST 19, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Goal

While Planning to configure AAF for SOLUTIONS. able to get the row in PS_RC_SOLN_HISTORY and the DESCR254 field is being populated with the Term. However, the OLD_VALUE/NEW_VALUE fields are not being populated in PS_RC_SOLN_HISTORY.

1) How to capture the OLD_VALUE/NEW_VALUE fields PS_RC_SOLN_HISTORY.

2) Since OLD_VALUE/NEW_VALUE fields are CHAR 100. Does AAF truncate the data if the field value of the change is > 100 characters in length. How to handle this?
 

Solution

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In this Document
Goal
Solution
References


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