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EPerformance Manager Self-Service -> Approve Documents Does Not Save Ad-hoc Approvers In Workflow (Doc ID 2576754.1)

Last updated on AUGUST 22, 2019

Applies to:

PeopleSoft Enterprise HCM ePerformance - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Workflow

ePerformance Manager Self-Service -> Approve Documents does not save Ad-hoc approvers in Workflow

We made changes to allow for ad-hoc approval on the Manager Self-Service -> Approve Documents component, but it is not saving the data under the ad-hoc approver in Workflow.
Sequence of events - Manager clicks to add Ad-hoc approver in the Status Monitor, chooses from user list, new ad-hoc user is displayed as Inserted Approver - Manager approves, but Ad-hoc user disappears when Status Monitor is refreshed
Expected to keep Ad-hoc user in the Manager Self-Service -> Approve documents Status Monitor and display as Pending
This works correctly when using the Enterprise Components -> Monitor Approvals
Technical details and testing are attached

Expected to keep Ad-hoc user in the Manager Self-Service -> Approve documents Status Monitor and display as Pending

The issue can be reproduced at will with the following steps:
1. Manager clicks to add Ad-hoc approver in the Status Monitor, chooses from user list, new ad-hoc user is displayed as Inserted Approver - Manager approves, but Ad-hoc user disappears when Status Monitor is refreshed
Expected to keep Ad-hoc user in the Manager Self-Service -> Approve documents Status Monitor and display as Pending
This works correctly when using the Enterprise Components -> Monitor Approvals


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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