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Benefits Administration Batch and On-Demand Event Maintenance Process Error: Enrollment Run Control Missing. (Doc ID 2577719.1)

Last updated on AUGUST 15, 2019

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After upgrading to PeopleTools 8.57 and PUM 30, when running On-Demand Event Maintenance for the first time it is consistently failing.

ERROR
-----------------------

COBOL Program PSPBARUN aborted BENEF_PB_WRK.ODEM_SCHED_ACTY_PB.FieldDefault Name:ODEM_RemoteCall PCPC:335 Statement:4.

The Benefits Administration process errors:

Enrollment Run Control Missing.
 for Operator ID  ^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@
 and Batch Run ID /zJGPjUSLSHEOAfJBUscrEkc+LDxNS
 
Application Program Failed
 In Pgm Section  : ^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@
                                       at pos 00021
                                       at pos 00021
 
 
Application Program Failed
 In Pgm Section  : MAIN(PSPBASCH)                                      
 
Enrollment did not finish at 16:08:20.29 !!!!!

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run On Demand for an employee. Navigation: Benefits > Manage Automated Enrollment > Events > On Demand Event Maintenance

 

NOTE:  The Remote Call Test is successful.  Navigation:  PeopleTools > Utilities > Use > PeopleTools Options > click on Remote Call Test.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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