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'This Absence Request needs to be reworked' Email Sent When Administrator Approves Absence Request (Doc ID 2578265.1)

Last updated on AUGUST 20, 2019

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When administrator approves absence request through the Create and Maintain Absences page, a 'rework required' email notification is being sent for the transaction, even though the workflow status = Approved.

However, users should receive the correct email notification, stating that the Absence Request was Approved.


The issue can be reproduced at will with the following steps:
1. Navigate to Global Payroll & Absence Mgmt > Payee Data > Maintain Absences > Create and Main Absences
2. Select transaction, and Submit with option to Approve Automatically
3. Note users receive email that transaction needs to be reworked even though it was approved

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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