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E-PUM: DPK Deploy Failing On Deploying Oracle Database Server (Doc ID 2580868.1)

Last updated on MARCH 06, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.


On : PeopleSoft Update Manager

When attempting to install a PUM Image,
the following error occurs.

Error displayed on console:
Deploying Oracle Database Server: [FAILED]

Errors found in log:
2019-08-22 15:54:36 +0000 Puppet (err): Evaluation Error: Error while evaluating a Function Call, Unable to get the ipaddress for hostname localhost.localhost, Error: no address for localhost.localhost (file: /u01/app/psoft/hcm_pum/dpk/puppet/production/modules/pt_profile/manifests/pt_tns_admin.pp, line: 77, column: 23) on node localhost.localhost
2019-08-22 16:02:44 +0000 Puppet (err): Unable to set ownership to puppet:puppet for log file: /tmp/new_psft_dpk_setup.log
2019-08-22 16:02:45 +0000 Puppet (debug): Runtime environment: puppet_version=5.3.5, ruby_version=2.4.3, run_mode=user, default_encoding=UTF-8
2019-08-22 16:02:49 +0000 /Stage[main]/Pt_profile::Pt_oracleserver/Pt_deploy_oracleserver[oracleserver] (err): Could not evaluate: Oracle listener starting failed: Execution of 'su oracle2 -c "/u01/app/psoft/hcm_pum/db/oracle-server/ start psft_listener"' returned 1: LSNRCTL for Linux: Version - Production on 22-AUG-2019 16:02:49

The issue can be reproduced at will with the following steps:
1. Begin the PUM Image installation process.
2. Experience the error on the 'Deploying Oracle Database Server' portion of the installation.


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