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Playback Of Large .mp4 Video Learning Management Files Causing Java Heap Out Of Memory Errors (Doc ID 2582735.1)

Last updated on SEPTEMBER 02, 2021

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


Users are getting blank white screens when attempting to view course/class videos.This is only happening with large video files


The issue can be reproduced at will with the following steps:
1. Employee self-service-->Find learning, Search for a Course with video.

2. Access course/class videos



Cause

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In this Document
Symptoms
Cause
Solution


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