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E-CRM: ERROR MESSAGE About "file Name Too Long" AddAttachment Failed (137,2) (Doc ID 2584137.1)

Last updated on NOVEMBER 12, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

When attempting to attach a file with file name longer than 59 characters,
the following error occurs.

ERROR
-----------------------
 
An error occurred while attempting to upload the file you selected. This may
be because the file's name contains a character we treat as invalid (* : " <
> ?). If so, please appropriately rename your file and try again.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee Self Service > Help Desk > Create Case
2. Click Attach a File. Attach a file with file name longer than 59 character.
3. Notice the error message (137, 2) is the wrong error.


Cause

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In this Document
Symptoms
Cause
Solution
References


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