EAP: Attachment Not Displaying in Fluid Voucher Approval Page Due to Deleted User ID (Doc ID 2585730.1)

Last updated on SEPTEMBER 10, 2023

Applies to:

Symptoms

Voucher entered by a User ID that is subsequently deleted is causing Attachments to not be displayed on the Fluid Approval page.  In addition, the Created By and Modified By fields are blank.  User ID was deleted due to original name not being compliant with naming standards.  However, the Attachment is displaying on the Voucher without any problems.

STEPS
1.  Navigate to PeopleTools > Security > User Profiles > Copy User Profiles
2.  Create new User ID by copying from an existing User ID
     a.  Existing User ID = VP1
     b.  New User ID = GOVT
     c.  Description = Delete User ID Test
3.  Navigate to Set Up Financials/Supply Chain > Common Definitions > User Preferences > Define User Preferences
     a.  User ID = GOVT
4.  Display the Procurement > Payables Online Vouchering page
     a.  Origin = ONL
5.  Navigate to Set Up Financials/Supply Chain > Business Unit Related > Payables > Payables Options > Vouchering Options 1 page setup
     a.  Voucher Approval = Approval Framework
6.  Log in as User ID = GOVT
7.  Create Voucher ID = GOVERNMT for Business Unit = US003
8.  Add an Attachment to the Voucher
9.  Save the Voucher
10.  Log in as User ID = APA1
11.  Click Approvals tile
12.  Select Voucher ID = GOVERNMT
13.  Check Voucher > Pending Approvals page
      a.  Created By and Modified By = Delete User ID Test
      b.  Click View Attachments (1)
      c.  View Attachments page shows that the Attachment is associated to the Voucher
14.  Log in as User ID = VP1
15.  Navigate to PeopleTools > Security > User Profiles > Delete User Profiles page
      a.  Delete User ID = GOVT
      b.  Click Delete User Profile
      c.  Click OK to "Warning -- Select OK to confirm deletion of User Definition or select Cancel. (48,122)
16.  Navigate to PeopleTools > Security > User Profiles > User Profiles page
      a.  User ID = GOVT no longer exists
17.  Log in as User ID = APA1
18.  Click Approvals tile
19.  Select Voucher ID = GOVERNMT
20.  Check Voucher > Pending Approvals page
      a.  Created By and Modified By fields are blank
      b.  View Attachments (1) hyperlink is missing
21.  Display the Voucher through the Voucher > Invoice Information page
22.  Click the Attachments (1) hyperlink
23.  Attachment still exists

Changes

Cause

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