EEBI 9.2: eBill Payment Cart Issues Error Message When Using Direct Debit Payment Method If MICR Information Has Bank Name Field Empty (Doc ID 2586604.1)

Last updated on SEPTEMBER 11, 2019

Applies to:

Symptoms

ISSUE:

The functional team has detected that the system is throwing a Message at the Payment Cart functionality pages when trying to perform a new payment for an outstanding invoice with Payment Method Direct Debit functionality in eBill Payment module.

This seems to take place whenever the MICR ID linked to the Customer's Bill To Options, has been configured with a blank value in the Bank Name field: Customer Bank configuration page (CUSTOMER_MICR2).

REPLICATION STEPS:

    1.- Enable Direct Debit payment method at the eBill - Electronic Payments installation options set up level
    2.- Define a new Customer with Payment Method of Direct Debit
    3.- Create a new MICR ID with all needed information, leaving though the Bank Name field as blank, and then link that MICR ID to the Customer's Bill To Options set up page
    4.- Link the Customer ID against a newly created Contact
    5.- Log into the FSCM Online Application EMPLOYEE Portal as a Receivables User
    6.- Create a new Pending Item Group for that Customer ID, and set it to Post Action Batch Standard
    7.- Launch AR Update program with the option of Pending Items selected
    8.- Ensure that the Item has been posted against the Customer's Account, and upon reviewing it, set the Payment Method to be Check, and save the changes
    9.- Log into the FSCM Online Application CUSTOMER Portal as the Contact User
    10.- Go to the Account Balance of this Customer within eBill Payment module
    11.- Select the outstanding Invoice transaction, and add it to the Payment Cart
    12.- Once at the Payment Cart pages, select the Payment Method of Direct Debit, and confirm the system throws a Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

    " Our records indicate Direct Debit processing was not setup.
      Please contact customer service for further information. "

ACTUAL RESULT:

As the missing configuration is not present in eBill Payment module, the Contact cannot make use of Payment Method Direct Debit to generate payments against outstanding invoices.

EXPECTED BEHAVIOR:

While PeopleBooks explains that in order to use Direct Debit Payment Method in eBill Payment as an Electronic Payment Method, its configuration needs to be complete, at the MICR Information set up pages, the Bank Name is not defined as a required field. Also, it is recommended to instead of using Bank Name, the eBill Payment validations should use Bank ID instead.

Changes

Cause

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