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E-FTP: Errors "Couldn't resolve host name" or "getaddrinfo() thread failed to start" or "The connection to '<machine name>' is refused by the SFTP server" (Doc ID 2587204.1)

Last updated on APRIL 04, 2025

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

On : 8.57 version, File Attachments

Addattachment failure in Production with following errors


ERROR
-----------------------

On PIA Page, User get below error:

AddAttachment Failed (137,2)

 

User get below error in FILETRANSFER.LOG as:

FILETRANSFERXXXXX.LOG
---------------
*   Trying xx.xx.xxx.xx...
* TCP_NODELAY set
* Connected to testserver000 (xx.xx.xxx.xx) port xx (#0)
* SSH MD5 fingerprint: xxxxxxxxxxxxxxxxxxxxxxx
* SSH authentication methods available: publickey,password
* Initialized password authentication
* Authentication complete
* Sending quote commands
* Connection #0 to host testserver000 left intac 
* getaddrinfo() thread failed to start
* Couldn't resolve host 'testserver00'
* Closing connection 0

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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