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EAR 9.2: Express Deposit Action Status Remains As 'No Action' Even If Payment Worksheet Post Action Is Set To Batch Standard (Doc ID 2587677.1)

Last updated on SEPTEMBER 12, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

The Accounts Receivable functional team has detected that once an Express Deposit has built its Payment Worksheet, and this one has been balanced, and successfully placed into a Post Action of Batch Standard, when going back to the Express Deposit Actions page, the Action Status field still displays a value of 'No Action'.

The 'Payments Set To Post' field displays correctly a value of 1, which corresponds to the Payment Worksheet being set to post, and the Posting Action of Batch Standard button is also grayed out. This is correct, but the Status field value is confusing.


REPLICATION STEPS:

     1.- Log into the FSCM Online Application as a Receivables User

     2.- Navigate to: Accounts Receivable > Pending Items > Online Items > Group Entry

     3.- Create a new Pending Item Group with one Item transaction, and set it to Post Action Batch Standard

     4.- Navigate to: Accounts Receivable > Receivables Update > Request Receivables Update

     5.- Create a new Run Control ID, define the needed Business Unit, and ensure the Pending Items option is selected

     6.- Confirm that the AR Update process (AR_UPDATE AE Program) has completed successfully

     7.- Navigate to: Accounts Payable > Payments > Online Payments > Express Deposit

     8.- Create a new Express Deposit, with one Payment transaction, and define the previously created Item in it

     9.- Go to the Actions tab, and click on the BUILD button for Worksheet Actions

     10.- Continue by clicking the 'Go To Worksheet' link made available

     11.- At the Payment Worksheet Application page, ensure that all is balancing correctly

     12.- Go to the Worksheet Action page, and select Post Action Batch Standard

     13.- Navigate to: Accounts Payable > Payments > Online Payments > Express Deposit

     14.- Open the Deposit ID just created, and go to the Actions tab

     15.- Confirm that the Action Status field is displaying 'No Action' value

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ACTUAL RESULT:

The functional team is confused at this stage, as the Express Deposit Actions page states that the Status of the Payment Worksheet is 'No Action', while it is confirmed that it is in Batch Standard status, ready for AR Update to process it.

EXPECTED BEHAVIOR:

The Express Deposit Action Status field value should be in sync with the latest Payment Worksheet Post Action status of Batch Standard.

NOTE: In the  attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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