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In Fluid eBenefits Enrollment, The Status On Life And AD/D Plan Cards Is Updating To Changed When No Change Is Made To the Coverage Amount By the Employee (Doc ID 2590570.1)

Last updated on OCTOBER 28, 2021

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 When an employee clicks on supplemental Life or an AD&D plan card in Fluid eBenefits, where the plan's Coverage Type is configured as specified at employee level, the card status changes to ‘Changed’ when an employee clicks DONE even if they did not make a change.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. As an employee, Navigate to Employee Self Service > Open Enrollment
2. Select the OE event and select a Life Plan to review, for a Plan that is configured for coverage at the Employee level and click done without making a change.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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