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EMM: Technician Workbench Scheduler is Blank if the Work Order Labor is Not Assigned (Doc ID 2590904.1)

Last updated on SEPTEMBER 20, 2019

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version 32, Functionality

ACTUAL BEHAVIOR
---------------

The Scheduler is selected on the work order, however, it is not displayed in the technician workbench view grid.


EXPECTED BEHAVIOR
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Expecting the WO assigned Scheduler to be visible on the technician workbench Work Order Tasks grid.

REPLICATION STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Maintenance Management > Work Order Management > Work Order and assign a Scheduler on the 'Work Order Tasks > Additional Task Information' Tab
2. Navigate to Maintenance Management > Workbenches > Technician Workbench and Review the Work Order Tasks > Scheduler assigned to the Work Order ( ).
3. If we go back and assign a Resource to the Work Order > Schedules > Labor Schedules and save, the Scheduler becomes visible on the Technician Workbench > Work Order Tasks

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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