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In Fluid Benefits Enrollment, Cost of Life Insurance Specified at Employee Level Doesn't Display on Enrollment Page until the Coverage Amount Is Changed (Doc ID 2591972.1)

Last updated on MAY 13, 2021

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

In Fluid Benefits Enrollment, the cost of Life Insurance with coverage set at the employee level does not immediately display when the enrollment page is opened unless/until the amount of the coverage is changed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee opens Benefit Enrollment (Navigation: Employee Self Service > Benefits Details tile > Benefits Enrollment)
2. Employee accesses Life Insurance enrollment page from tile on Enrollment Summary and updates Coverage Amount. Estimated Pay Period Cost message with amount displays.
3. Employee exits Life Insurance enrollment page.
4. Employee accesses Life Insurance enrollment page again but makes no changes. Estimated Pay Period Cost message with amount does not display.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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