Service Indicator Reasons Page Erroneously Displays Correct History Error Message
(Doc ID 2592012.1)
Last updated on JULY 10, 2020
Applies to:PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.
When attempting to switch between Reason Detail rows on the Service Indicator Reasons page (SRVC_IND_RSN_TABLE) without having made any changes, the following message appears:
You have attempted to change a record that is effective dated, and the record contains an effective date that makes it either the current record or a historical record. Either use the Add (+) button to create a new record with a future effective date, or change your mode to Correction.
The issue can be reproduced at will with the following steps:
- Navigate to Set Up SACR > Common Definitions > Service Indicators > Service Indicator Table.
- Search for and select your service indicator (delivered examples: C01, REC, SF1)
- Click on the Service Indicator Reasons tab.
- Use the subpage controls to attempt to switch between Reason Details rows.
The Correct History message should not be triggered since the user has made no changes.
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