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Service Indicator Reasons Page Erroneously Displays Correct History Error Message (Doc ID 2592012.1)

Last updated on JULY 10, 2020

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.


When attempting to switch between Reason Detail rows on the Service Indicator Reasons page (SRVC_IND_RSN_TABLE) without having made any changes, the following message appears:

Cannot change current or history records unless in Correction mode. (15,1)
You have attempted to change a record that is effective dated, and the record contains an effective date that makes it either the current record or a historical record. Either use the Add (+) button to create a new record with a future effective date, or change your mode to Correction.

The issue can be reproduced at will with the following steps:

  1. Navigate to Set Up SACR > Common Definitions > Service Indicators > Service Indicator Table.
  2. Search for and select your service indicator (delivered examples: C01, REC, SF1)
  3. Click on the Service Indicator Reasons tab.
  4. Use the subpage controls to attempt to switch between Reason Details rows.

The Correct History message should not be triggered since the user has made no changes.


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