My Oracle Support Banner

ePro 9.2: An Error Occurred When Transferring to Or from the Merchant's Site. (18036,3409) (Doc ID 2592273.1)

Last updated on SEPTEMBER 25, 2019

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When in Manage Requisitions and open a Requisition which was created via PunchOut and user click the item description for that item user get the following message:


Error

An error occurred when transferring to or from the merchant's site. (18036,3409) SCM_PV_EXTERNAL_APP.DirectConnectPunchOut.OnExecute Name:RaiseConnectionException PCPC:14352 Statement:185
Called from:SCM_PV_EXTERNAL_APP.DirectConnectPunchOut.OnExecute Name:GoToApp Statement:99
Called from:SCM_PV_EXTERNAL_APP.RequisitionContext.OnExecute Name:ViewEditItem Statement:210
Called from:FUNCLIB_PVINTFC.PV_GOTO_MERCHANT.FieldFormula Name:MerchantLink Statement:1016
Called from:REQ_LINE_VW.DESCR254_MIXED.FieldChange Name:GoToItemDescription Statement:40
Called from:REQ_LINE_VW.DE

Please contact your administrator. Status code: 401 - Unauthorized

Steps To Reproduce

The issue can be reproduced at will with the following steps:

Case-1:

1.Navigate to Manage Requisitions and enter a req number
2.Click Requisition Number hyper link
3.Click on the item description

Case-2:

1.Click the item description on the Manage Requisition page

Case-3:

1.Go into Edit Requisition and click the hyper link

It takes into supplier site but doesn’t pull up the item on the requisition and user cannot return back to PeopleSoft session.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.