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ePro 9.2: An Error Occurred When Transferring to Or from the Merchant's Site. (18036,3409) (Doc ID 2592273.1)

Last updated on FEBRUARY 08, 2023

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When in Manage Requisitions and open a Requisition which was created via PunchOut and user click the item description for that item user get the following message:


An error occurred when transferring to or from the merchant's site. (18036,3409) SCM_PV_EXTERNAL_APP.DirectConnectPunchOut.OnExecute Name:RaiseConnectionException PCPC:14352 Statement:185
Called from:SCM_PV_EXTERNAL_APP.DirectConnectPunchOut.OnExecute Name:GoToApp Statement:99
Called from:SCM_PV_EXTERNAL_APP.RequisitionContext.OnExecute Name:ViewEditItem Statement:210
Called from:FUNCLIB_PVINTFC.PV_GOTO_MERCHANT.FieldFormula Name:MerchantLink Statement:1016
Called from:REQ_LINE_VW.DESCR254_MIXED.FieldChange Name:GoToItemDescription Statement:40
Called from:REQ_LINE_VW.DE

Please contact your administrator. Status code: 401 - Unauthorized

Steps To Reproduce

The issue can be reproduced at will with the following steps:


1.Navigate to Manage Requisitions and enter a req number
2.Click Requisition Number hyper link
3.Click on the item description


1.Click the item description on the Manage Requisition page


1.Go into Edit Requisition and click the hyper link

It takes into supplier site but doesn’t pull up the item on the requisition and user cannot return back to PeopleSoft session.




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