ePro 9.2: An Error Occurred When Transferring to Or from the Merchant's Site. (18036,3409)
(Doc ID 2592273.1)
Last updated on SEPTEMBER 07, 2021
Applies to:
PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When in Manage Requisitions and open a Requisition which was created via PunchOut and user click the item description for that item user get the following message:
Error
An error occurred when transferring to or from the merchant's site. (18036,3409) SCM_PV_EXTERNAL_APP.DirectConnectPunchOut.OnExecute Name:RaiseConnectionException PCPC:14352 Statement:185
Called from:SCM_PV_EXTERNAL_APP.DirectConnectPunchOut.OnExecute Name:GoToApp Statement:99
Called from:SCM_PV_EXTERNAL_APP.RequisitionContext.OnExecute Name:ViewEditItem Statement:210
Called from:FUNCLIB_PVINTFC.PV_GOTO_MERCHANT.FieldFormula Name:MerchantLink Statement:1016
Called from:REQ_LINE_VW.DESCR254_MIXED.FieldChange Name:GoToItemDescription Statement:40
Called from:REQ_LINE_VW.DE
Please contact your administrator. Status code: 401 - Unauthorized
Steps To Reproduce
The issue can be reproduced at will with the following steps:
Case-1:
1.Navigate to Manage Requisitions and enter a req number
2.Click Requisition Number hyper link
3.Click on the item description
Case-2:
1.Click the item description on the Manage Requisition page
Case-3:
1.Go into Edit Requisition and click the hyper link
It takes into supplier site but doesn’t pull up the item on the requisition and user cannot return back to PeopleSoft session.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |