Fluid Benefit Enrollment Election Preview Statement Not Updating Employees Open Enrollment Benefit Election Changes (Doc ID 2593616.1)

Last updated on NOVEMBER 10, 2023

Applies to:

Symptoms

During Open Enrollment, after benefit elections are made, when the employee reviews the Benefits Enrollment Elections Preview Statement, their benefit election changes are not updated accurately.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Employee Self Service> Open Enrollment> Benefits Enrollment
2. Make Benefit Elections
3. Review the Benefit Enrollment tiles to verify that they are updated correctly
4. Click on Benefits Statements
5. Under Election Summary, the benefit election changes are NOT updated on the Enrollment Preview Statement

Changes

Cause

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