My Oracle Support Banner

Fluid Benefit Enrollment Election Preview Statement Not Updating Employees Open Enrollment Benefit Election Changes (Doc ID 2593616.1)

Last updated on SEPTEMBER 29, 2020

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

During Open Enrollment, after benefit elections are made, when the employee reviews the Benefits Enrollment Elections Preview Statement, their benefit election changes are not updated accurately.

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Employee Self Service> Open Enrollment> Benefits Enrollment
2. Make Benefit Elections
3. Review the Benefit Enrollment tiles to verify that they are updated correctly
4. Click on Benefits Statements
5. Under Election Summary, the benefit election changes are NOT updated on the Enrollment Preview Statement

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.