My Oracle Support Banner

EPY: Receiving "Unable to generate PDF output" Error When Attempting To View Self Service Paycheck (Doc ID 2595567.1)

Last updated on APRIL 01, 2021

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When an employee tries to view a Self-service paycheck, the page throws an error.

Error seen by the employee
------------------------------------
Unable to generate PDF output.
The system failed to generate the PDF output. Ensure that the XML data file is in the file attachment table and in the right format.

 

Error seen in an trace of the issue
----------------------------------------------------

PSAPPSRV.5304 (1800) 1-4552 11.07.25 0.000000 PCodeWTL(1/3): XMLPManager.GetSubTemplatePath failed. Error: Active template file not found in the sub-template definition PYOVRFSSP for date [current-date]. (235,2516) PSXP_RPTDEFNMANAGER.TemplateDefn.OnExecute Name:GetActiveTemplateFile PCPC:17008 Statement:354

Called from:PSXP_RPTDEFNMANAGER.XMLPManager.OnExecute Name:GetSubTemplatePath Statement:322
Called from:PSXP_ENGINE.FOProcessor.OnExecute Name:generateOutput Statement:41
Called from:PSXP_RPTDEFNMANAGER.ReportDefn.OnExecute Name:GenerateOutput Statement:2500
Called from:PSXP_RPTDEFNMANAGER.ReportDefn.OnExecute Name:ProcessReport Statement:1718
Called from:PY_IC_FUNCLIB.FUNCLIB_01.FieldFormula Name

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.