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EPY: Receiving "Unable to generate PDF output" Error When Attempting To View Self Service Paycheck (Doc ID 2595567.1)

Last updated on APRIL 01, 2021

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.


When an employee tries to view a Self-service paycheck, the page throws an error.

Error seen by the employee
Unable to generate PDF output.
The system failed to generate the PDF output. Ensure that the XML data file is in the file attachment table and in the right format.


Error seen in an trace of the issue

PSAPPSRV.5304 (1800) 1-4552 11.07.25 0.000000 PCodeWTL(1/3): XMLPManager.GetSubTemplatePath failed. Error: Active template file not found in the sub-template definition PYOVRFSSP for date [current-date]. (235,2516) PSXP_RPTDEFNMANAGER.TemplateDefn.OnExecute Name:GetActiveTemplateFile PCPC:17008 Statement:354

Called from:PSXP_RPTDEFNMANAGER.XMLPManager.OnExecute Name:GetSubTemplatePath Statement:322
Called from:PSXP_ENGINE.FOProcessor.OnExecute Name:generateOutput Statement:41
Called from:PSXP_RPTDEFNMANAGER.ReportDefn.OnExecute Name:GenerateOutput Statement:2500
Called from:PSXP_RPTDEFNMANAGER.ReportDefn.OnExecute Name:ProcessReport Statement:1718
Called from:PY_IC_FUNCLIB.FUNCLIB_01.FieldFormula Name


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