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EPY: Paychecks Mailed Out Of The Country Not Showing On Self Serivice Review Paycheck (Doc ID 2598022.1)

Last updated on OCTOBER 11, 2019

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

A Paycheck that was mailed to a different country (in this case England) cannot be displayed in self service
It is expected that as the check was produced by a company in the USA, the self service application should display the paycheck.

However, the user when logging in from another country could not see their paycheck

The issue can be reproduced at will with the following steps:
1. Change the country of the employee to "ENG"
2. Create the last paycheck
3. The self service application does not show the paycheck
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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