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eBenefits Self Service Error: 'Benefits Statement is not set up, Please contact your Benefits Administrator.' (Doc ID 2598273.1)

Last updated on JUNE 20, 2023

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When attempting to start Benefits Enrollment for a Benefits Administration event in Fluid Self Service, the following error occurs:

The issue can be reproduced at will with the following steps:
1. Log in as employee and select Benefits Details Tile.
2. Select Benefits Enrollment to see the error.


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