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E-CRM: Agreement Audit History Time Stamp Updated While No Change Is Made Upon Saving (Doc ID 2600364.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Saving an agreement in CRM application with no changes, still updates the Date Modified audit field at the bottom of the attachment page.

EXPECTED BEHAVIOR
-----------------------
If there are no changes, then the "Modified" date should not get updated.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Contracts > Agreements....search for SETID = CRM03 agreements. Open one.
2. Hit SAVE and the "Modified" date gets modified.


Due to this issue, inaccurate modified dates are displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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